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frequently asked questions

security information

You are safe and secure with shoobaloo. shoobaloo does not collect any credit card information. No financial details you give will ever be stored on this site. By purchasing from shoobaloo your transaction is covered against any possible fraud.

To make your payment process efficient and safe we selected the most popular and reliable payment processor to work with - PayPal.

PayPal is the worlds biggest debit electronic payment system. Established in 1998 the company now operates in more than a hundred countries and has about 200 million registered users. It is the worlds most popular electronic alternative to traditional payment methods like checks and money orders.

Every transaction is heavily-protected being carried out through the secured connection after the e-mail and password received with the account validation are entered. You do not have to provide any financial data to complete a purchase with PayPal, PayPal guarantees your personal data confidentiality. PayPal account validation includes the withdrawal of money from a user's card with the security code specifying, confirming the identification of the card owner. Thus the transaction is completely secure.

A PayPal account may be funded by a credit card or with an electronic debit from your bank account. PayPal has proven to be the most efficient, secure and trustworthy payment system. That's why shoobaloo entrusts your payment process to PayPal.

shipping information

Orders received by 3:30pm are normally dispatched on the same business day (subject to stock availability). Orders received after 3.30pm will be dispatched on the following business day. Orders placed after 3.30pm on Friday will be shipped on the following Monday.

If we are unable to ship your order according to the above policy we will contact you via telephone or email to confirm a shipping date.

Occasionally, there may be delays within the dispatch/delivery system. Although delays are rare, please allow 5 days for your order to arrive (10 days for international destinations), particularly during the peak periods around Christmas, New Year and Public Holidays.

Shipping charges vary based on product type and delivery location. The exact shipping charge will be confirmed during the checkout process.

For registered post in Ireland the normal shipping charge is €8 and for long boots €12. Registered international shipping is €12 and €16 for long boots

shoobaloo returns policy

We know that you will be pleased with your purchases from shoobaloo. However, there may occasionally be times when you will need to return items to us.

1. Easy Return Process

If you wish to return some merchandise, please call us on +353 (0) 51 871472 and we will be able to assist you further with your returns and requests for RMA.

In order for us to process your return efficiently, you must obtain a Return Merchandise Authorisation (“RMA”) before sending anything back.

Please note that a RMA (Return Merchandise Authorisation) is REQUIRED to be included with all returns. In order to obtain this authorisation please contact us at the number listed above.

We allow returns for refunds for seven working days (not including weekends or bank holidays) from the day after delivery of your item(s) for a full refund. Any products returned outside of this policy will not be accepted for any kind of credit.

We are unable to ship or make refunds/credits until we receive the products being returned. If you need a replacement product right away, we suggest you ask for a refund and place a new order. Your new order will be processed upon payment.

Please allow standard delivery timing of 3-5 business days for your return to arrive in our Returns Department and up to 7 business days to process your return from the time it reaches our Returns Department. Please note that it may take your credit card bank longer to apply the credit to which we have no control over after we submit the data to them, but we do whatever we can to expedite the process.

If you wish to exchange a product that you purchased at a promotional price you will be required to pay the difference between the new order and the previous order.

2. Exchange

No exchange will be processed until we have the product which you are requesting to be exchanged in our possession.

Delivery charges on refunds/exchanges:

If you are charged delivery on your original order, then this delivery charge cannot be refunded unless goods supplied were faulty or the incorrect goods were delivered. If you are not charged delivery on your original order and product was returned outside the seven working day full refund time period then the normal delivery and handling fee will be subtracted from store credits and refunds unless goods supplied are faulty or wrongly delivered.

3. Refund

No refund can be issued until we have the product in our warehouse that you are requesting the refund on.

If at any point during the first seven working days from the delivery of your order you wish to receive a full refund you can contact us on +353 (0) 51 871472.

distance selling regulations

Under the Consumer Protection (Distance Selling) Regulations 2001, you have a right to cancel your order for any item purchased on this website within seven working days (not including weekends or bank holidays) from the day after delivery of your item(s) for a full refund. Any upgraded delivery costs will not be refunded.

To cancel, you can email, write to us (see contact us page for details) or call us on +353 (0) 51 871472 quoting your order number. All goods must then be posted using "Recorded Delivery" to ensure their safe arrival. All postage costs are your (end user) responsibility. All returned goods must be unopened and in resaleable condition. Once we have received the returned goods, we will refund your money within 30 days.

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